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Operational Maintenance and Support Complete Suite with Knowledge Base Online eCare Portal

Model: Milestone Care™ Premium

  • Minimize misunderstandings by communicating with support staff in your own language
  • Ensure that critical incidents are handled with the right urgency
  • e-Learning
  • Chat support
  • Knowledge base
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The Milestone Care™ Premium gives direct access to the Milestone Technical Support Team to help you solve critical and time-sensitive support requests. It is a designed as a supplement to the excellent support provided by your Milestone reseller.

Available to Milestone Care Plus customers, Milestone Care Premium gives you peace of mind, knowing that any potential issue with your Milestone products will be dealt with quickly and with a minimal disruption to your business. It ensures critical issues are solved promptly and with the appropriate level of urgency.

  • Minimize misunderstandings by communicating with support staff in your own language
  • Ensure that critical incidents are handled with the right urgency
  • e-Learning
  • Chat support
  • Knowledge base
  • User forum
  • Access to service releases
  • Access to new device driver packs
  • 100% trade-in value on software products
  • Access to new versions
  • Customer dashboard
  • 24/7 technical support (1)
  • Case management tool
  • Localized support
  • Prioritized handling
  • Committed response times
 
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