News | Crestron Introduces “Express 48” Expedited Repair Service Program | Crestron Electronics, Inc. | Tech Electronics
  • Commercial
    Providing technology solutions for businesses of all shapes and sizes
  • Construction
    Bringing decades of experience to your construction project
  • Education
    Designing, installing and servicing technology for learning environments
  • Government
    Delivering technology solutions to all branches of government
  • Healthcare
    Meeting the demands of modern healthcare through technology solutions
  • Industrial
    Empowering facilities with technology for today and tomorrow
  • Religious
    Equipping faith-based organizations with the latest technology
  • Work Smarter
    Tech Electronics gives organizations the tools to work more efficiently
  • Feel Safer
    Protecting people and property through life safety and communication solutions
  • Collaborate More Effectively
    Increasing productivity through technology-based collaboration tools

Pro AV Catalog

Research Our AV Products

Pro AV Catalog

Research Our AV Products

Pro AV Catalog
15 Volvo Drive
Rockleigh, NJ 07647
United States

Crestron Electronics, Inc.

Crestron offers the only complete end-to-end solution with a complete line of hardware and software. Crestron not only connects and controls devices; we integrate and automate all the building systems to provide a connected experience. We deliver integrated solutions for audio, video, IP, lighting and climate control making wiring and installations easier and promoting system integrity.
Project List
Crestron Introduces “Express 48” Expedited Repair Service Program
Posted on Thursday, April 12, 2012

New Program Delivers Expedited Service & Support

Rockleigh, NJ, April 12, 2012 – Today Crestron officially launched its new Express 48 repair program, which provides a 48-hour expedited repair service option to dealers. For a pre-determined fixed rate, Express 48 provides an added layer of support for dealers that may require expedited repairs during time-sensitive projects. Soft-launched in December, 2011, Express 48 applies to warranty and non-warranty Crestron repairs.

“The standard repair time is 7 to 10 business days, following the date equipment is received,” says Bill Lynch, Crestron Director of Production/Service. “This new value-added service has already been enthusiastically received by our dealers for instances in which they require rapid turnaround.” The procedure is simple. Crestron support representatives ask the customer up front whether they would like to expedite repair services or use the standard repair service option.

“Our dealers are happy to hear about the program and utilize it so they can get their customers up and running again quickly,” says Glenn Pernick, Director of Technical Support. “The speed and quality that the program offers is top level and very important to our customer’s success.”

To learn more about Express 48, contact your local Crestron customer support representative.

 

close