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Operational Maintenance and Support Complete Suite with User Forum Online eCare Portal

Model: Milestone Care™ Elite

  • e-Learning
  • Chat support
  • Knowledge base
  • User forum
  • Access to service releases
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Milestone Care Elite enables you to define the exact level of support and service your business requires. You get direct and personalized technical support, and the assurance that all technical issues will be resolved within agreed service level objectives.

Ensure fast and proactive management of your installation through access to the known issues database.

Achieve minimal system downtime.

Work with a dedicated contact with extensive knowledge of your installation.

  • e-Learning
  • Chat support
  • Knowledge base
  • User forum
  • Access to service releases
  • Access to new device driver packs
  • 100% trade-in value on software products
  • Access to new versions
  • Customer dashboard
  • 24/7 technical support (1)
  • Case management tool
  • Localized support
  • Prioritized handling
  • Committed response times
  • Committed resolution times
  • Technical account manager
  • Known issues list
 
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